About

Living off the Grid has regular business hours from 9:00 a.m. to 5:00 p.m., Monday through Friday Mountain Standard Time. Technical assistance is available, by appointment, any time. For inquiries about a pending order, special stock availability, monthly specials or pricing on specialty products, you may call,  email or use our contact page to ask any questions and we will reply as soon as possible.

Living off the Grid: Returns and Exchanges

You may return any item that you are not satisfied with within 30 days, excluding greenhouses and greenhouse packages. Please call us to make arrangements prior to returning anything. With your return, please include the receipt that you received for your order and indicate the reason for the return. Since many products that we sell arrive and ship from remote locations, all returns must be authorized prior to returning them. Please re-package the product in its original packaging. We will provide a prompt exchange or refund, whichever you prefer. All shipping charges are non-refundable.

Living off the Grid Shipping

Living off the grid will  ship all orders based upon what is required to get the product or package to you. We use UPS, and USPS depending upon what is being shipped and where it is being shipped to. We use USPS for all P.O. Box shipments where applicable.

Living off the Grid: Damage from Shipping

Living off the Grid does our best to pre-handle any possible damage that may occur during shipping. A very small percentage of the products we ship become damaged during shipping to your site. We make every possible effort to packaged the products the best we can to avoid any damage in route. We are also very careful to ship products safely. As customers of Living off the Grid we promise, we will go that extra mile to help rectify any damage and will treat your concerns with the highest priority.  Stock parts and standard color parts will usually be shipped the next business day, after we receive the notification of any damage.  Custom color parts or specialty parts will be replaced as soon as possible.

Living off the Grid: Engineering and Special Requirements

Many of the products Living off the Grid sells may require special engineering to meet your local building codes.  Some may not be modified and will not qualify for some applications. Most Building Departments require engineered stamped plans to qualify for approval of your building permit. These engineering fees shall be charged as billed to us and added to your greenhouse pricing with your order. It is the buyer’s responsibility to inform Living off the Grid of any special requirements needed for your project. If any engineering services or special up-grades are needed for the construction of your greenhouse, before or after the fact, Living off the Grid will do everything possible to help with the up-grade process. We will not, however, pay for any engineering fees or services or any of the costs associated with the up grading of your product to meet your codes. The buyer will pay all of any such costs. Up-grading your greenhouse for your local codes will not be considered a reason for returning any products. Also, Living off the Grid will not be liable for any costs pertaining to building, assembling, installation of equipment, field modifications,  or delays waiting for damaged or missing parts, code upgrades or any other items.